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Your use of the Website confirms your acceptance of these terms and conditions and your agreement to abide by them. We reserve the right to revise these Terms and Conditions at any time by updating this text. You should visit this page from time to time to revise the current Terms and Conditions, since they are binding on you. Your use of this Website following any such revisions constitutes your agreement to follow and be bound by the new, revised terms.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if, for any reason, this Website is unavailable at any time, or for any period. From time to time, we may restrict access to some parts or the Website.
WESTRAGS will not be liable for any damages caused by or arising from access to, or your downloading of any information or materials from this Website by the users.
This Website may contain links to Websites that are not owned, operated or controlled by WESTRAGS. All such links are provided solely for your convenience. Once you click on any of these links, you will leave this Website. We are not responsible for any content, materials or other information located on or accessible from any other Website.
To use this Website, you must be 18 years old and must vouch that all data you provide is accurate, thereby ensuring fast and successful delivery.
WESTRAGS values its customers and respects their privacy. We ensure that our Website is secure, as that all your personal information is protected. Our Privacy Policy is presented below. Any changes to the policy will be updated here.
What kind of information does WESTRAGS collect?
We collect information such as you name, age, email and postal addresses, and phone number, when you visit our Website to take part in contests, sweepstakes or promotions, or sign up to receive our newsletter. We keep a record of your delivery address and payment details. We may also collect information to improve our services.
How does WESTRAGS use my information?
We may use your personal information to process and complete your order, to notify you of any important changes to the Website, or to analyze trends and statistics. We also use it to communicate with you and to send you information by email or postal mail about our products, services, contests, and promotions.
If you do not want to be contacted as part of our marketing campaigns, you may do so by:
- Canceling your subscription to our newsletter in your personal account.
- Our newsletters contain a link for canceling the newsletter.
- Emailing us at feedback@westrags.com asking us to remove your details from our database.
- Contacting Customer Service.
WESTRAGS protects your personal information. This information will not be passed on to third parties for marketing purposes.
Your address may become available (para quem?) during order processing to prevent fraudulent situations.
What are Cookies and how does WESTRAGS use them?
Our Website uses Cookies, which are small data files that are stored on your computer when you visit a Website. Through these cookies, you will be automatically identified when visiting our Website and will be able shop on it. Cookies may be used in a variety of ways to enhance or personalize your on line browsing and shopping experience.
You can choose not to accept cookies, however, this will prevent you from being able to use all the features of this Website.
Personal Data
If you want to verify your personal data, you may do so via email or through our Customer Service. We will request identification, such as your email and log-in password, before revealing any information. You are responsible for all actions carried out using your User ID and password, including those actions that result in fees being charged to your account. Therefore we do not recommend that you disclose your password to any third parties.
We recommend that you do not save your password on the browser, as this may allow another person using your computer to access your personal information.
Security
We do our best to provide you with a safe and convenient shopping experience. We have electronic safeguards in place to protect the security and privacy of your personal information.
When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us.
3. INTELLECTUAL PROPERTY AND CONTENT
This Website, all materials on the site, and any other intellectual property is owned, controlled or licensed by WESTRAGS. Other trademarks appearing on the site belong to WESTRAGS and its subsidiaries.
You may download or copy the contents and other downloadable materials displayed on the website for your personal use only. You may not publish, transmit, distribute or modify the contents yourself or to another business or company.
WESTRAGS delivers all over the Europe, in 24 to 48 hours, depending on the country of destination.
The carrier services deliver on Mondays to Fridays, between 8 am and 7 pm, to the delivery address provided by the Customer.
Order Status and Tracking
Once you have placed an order, you will receive an email with your order confirmation number, enabling you to track your order. You can check the current status of your order by clicking on the "Track Order" link. If you experience difficulty tracking your order, you may email us or contact Customer Service.
Click here to track your order.
Delivery problems
If an order cannot be delivered for any reason, the carrier will try again the next day, or contact you to arrange a date and time for delivery.
Payment Methods
WESTRAGS accepts the following forms of payment: Visa, Visa Electron, Master Card, Maestro, PayPal and Cash on Delivery (COD).
Visit www.paypal.com for information on PayPal payment methods.
For Cash on Delivery payments, payment must be in cash only. The limit per order is 300 Euros with this payment method. This method of payment is not allowed when previous cash on delivery orders have been returned for reasons beyond Westrags or the courier service's control.
All prices include VAT (where applicable) according to the law.
Credit Card Authorization
Credit card payments, once authorized, are effective immediately. You will receive an email confirming that your order has been placed successfully. If your card is not authorized, the system will notify you immediately.
While processing your order, your personal data may be disclosed (para quem?) to help prevent and detect fraud. Your personal data, even when disclosed, is kept secure.
If you believe your details are incorrect, you can correct them by following the procedure set out in our Privacy Policy.
Verified by VISA
WESTRAGS works directly with VISA, making this payment method easier and more secure.
General Conditions
If you are not fully satisfied with your order, we guarantee a refund. Please contact us within 14 days of the delivery date. Incomplete or damaged goods will not be accepted.
If you wish to return or exchange a product, our delivery service will pick up the product(s) at the address indicated by the client. For this, please send us an e-mail with the order number, description or reference number of the product you wish to return, address, and date of collection. This service is available from Monday to Friday, and it is not possible to schedule a specific time, only a date. This service is free for one return only. If the customer is not home on the date agreed for collection, we will not make another attempt, and the cost of the return will then be borne by the customer.
If you return a product because you have changed your mind or ordered the wrong product, the cost of collection will be discounted from the value of the refund.
Notice: We do not accept returns or exchange of items of underwear, bathing costumes, or articles showing signs that they have been used. If we receive returned items of this type, the client will be notified by e-mail and asked to collect the item in question, from our warehouse. This collection should be scheduled with the client, and will be at the client's expense.
Exchanging products
If you have purchased a product and find that it does not fit, and wish to exchange it for another size, please send us an e-mail with the order number, description or reference number of the product you wish to return, the new size you want, address, and date of collection. This service is available from Monday to Friday, and it is not possible to schedule a specific time, only a date.
The new size will be sent free of charge.
If you wish to exchange a product for a different one, you will receive a refund and will need to place a new order.
On receiving returned the product, we will inspect and test it. The new product will be sent out within five days. You will receive an e-mail confirming that the product has been sent. If the product is not in stock, we will give you a full refund.
Refunds
You may choose to be refunded with a Westrags Discount Coupon, or by the original payment method.
- Dicount Coupon
If you choose the discount coupon, we will e-mail a code to you, which can be used against future purchases. This code should be inserted in the "Discount Codes" box in the shopping cart page. The discount is applied once the order is complete.
- Original Payment Method
1. Credit card payments - refund will be made directly to the credit card and can be verified on the very next statement.
2. Paypal payments – a refund will be made directly to your Paypal account and will be immediately available.
3. Cash on Delivery payments – we will need your bank account data (NIB and SWIFT) in order to transfer the refund to your account.
Shipping Refund
Shipping refunds will only be accepted for damaged or returned products. If your order is for more than one item and only one of the items is damaged, no refund will be given on shipping.
When prepaid orders are not delivered to the customer for reasons beyond Westrags or the courier service's control, 5€ will be taken off for return costs of the order.
WESTRAGS makes every effort to display the colors of products that appear on the Website as accurately as possible. However, we cannot guarantee that the color displayed on your computer monitor will exactly match the color of the product.
WESTRAGS ensures that the size charts are accurate, and these will help you order the correct size. Feel free to contact us if you have any questions.
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and cancel orders at any time, without prior notice, if any information on the Website is found to be inaccurate.
Orders may also be cancelled for the following reasons:
- The item is not in stock.
- Authorization of payment is denied.
- The order is fraudulent.
If there is any problem with your order you will be contacted immediately.
We do our best to provide you with a safe and convenient shopping experience and to keep your personal data safe. WESTRAGS cannot be held responsible for any unauthorized third party accessing personal data that you have provided via our site.
You may cancel an order, provided it has not already been dispatched. If you have already received the goods but wish to return them, please contact Customer Service.
For more information about the returns policy, please click here.
WESTRAGS may alter its prices at any time, without prior notice. All prices include VAT (where applicable), according to the law.
We are always happy to hear form you, our valued customer. Your contributions and suggestions will help us improve our services.
If you have any questions about our Terms and Conditions, please, contact us.
Customer Service is available from Monday to Friday, from 9.30 am to 1.00 pm and from 2 pm to 6.30 pm.
E-mail: info@westrags.com
